Frequently Asked Questions

  1. Is it secure?

    We take privacy and security extremely seriously. The HealthSpoke Connect application runs using 128-bit SSL encryption, the same system used by the financial industry. We also take extra measures to ensure that sensitive data is stored securely in our firewall protected databases.

  2. What about privacy?

    HealthSpoke also takes privacy very seriously. We will not sell, share, or trade your personal information or any health information with any other party.

  3. What if your server goes down?

    We use reliable partners to provide us with a web-hosting infrastructure that is secure, reliable and fast, and who provide a 99.9% uptime guarantee. This minimizes the risk that our servers will be down when you need to access our application.

  4. What if my internet connection goes down?

    While this is out of our control, if your connection to the web is lost, and there is critical information that you require, contact our support department and we will do our best to retrieve the information you need.

  5. What if I'm not happy?

    We offer a 90-day money back guarantee. If you're not extremely happy with the HealthSpoke service, we'll give you your money back, no questions asked.

© HealthSpoke™ 2008